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Find the worth of your used textbooks. Just enter textbook ISBN.

What's an ISBN?

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Frequently Asked
Questions

We are available to help and can be reached by emailing support@gotextbooks.com

ISBN is the acronym for International Standard Book Number. This 10 or 13-digit number identifies a specific book, an edition of a book, or a book-like product (such as an audiobook). An ISBN can usually be found on the back cover, next to the barcode. If a book doesn't show the ISBN on the back cover, look on the page featuring the copyright and publisher information and the ISBN will be found there.

No, all textbooks are purchased by GoTextbooks. An independent buyer separate from Chegg.

Your books will be processed within 5 business days once we receive them. Upon acceptance of your books, a check will be sent to you via USPS First-Class Mail. Delivery of your check usually takes 7 to 14 days. If you choose PayPal as your payment method, payments typically post to your account within 2-14 business days.

GoTextbooks currently supports two methods of payment: Check· Once a check has been issued, you can expect to receive your payment within 7-14 business days. Checks will be sent through USPS first class mail to the address listed on your sellback order. PayPal· Once issued, Paypal payments typically post to your account within 2-14 business days. Payments will be deposited into the PayPal account that was provided during checkout. For more information, please see the GoTextbooks sell your books back page. If you do not receive your payment within the time frames specified above, please contact us.

You can drop your package off at any convenient UPS Ground location.

No problem! All prepaid labels are pre-rated for 5 pounds, but you will not require a new label if you are over or under the estimated weight.

You will receive an email once your order reaches our warehouse, and another once the items are processed and have been accepted or rejected. Sellback orders typically reach us within 4 - 14 business days. The status of your order is available on your account, but for any other questions please don’t hesitate to contact us directly.

If you would like to change your address or update your payment method please reach out to us at support@gotextbooks.com

As long as your payment has not already been issued, we can update this information. If payment has already been issued, mailing will default to the address specified at the time the order was placed.

GoTextbooks provides prepaid shipping labels and packing slips for all sellback orders. These labels can be found by logging into your account page, or clicking on the "Print shipping materials" link in your sellback confirmation email. Please note that items must be shipped within 7 days of the order being created, and prepaid labels will expire after the 8th day. If you wish to still sell your items but your prepaid label is expired, we encourage you to create a new quote and use the new label that will be created.

Before sending in your books, please ensure that each item meets our quality standards, described below.

Textbooks that exhibit any of the following characteristics will not be accepted for sellback:

  • Severely damaged cover, binding, or pages
  • Missing or ripped pages
  • Water damage
  • Excessive writing or highlighting
  • An ISBN or edition that is different from the ISBN or edition that was quoted*
  • Tampered ISBN
  • Missing CDs or discs (if required)
  • Annotated Teacher Edition
  • Fraud

Please note:

Please note: GoTextbooks is not responsible for items that are lost or damaged in the mail. To protect against damage while in transit, including water damage, we encourage you to pack your items safely and securely. We are not responsible for shipments until the shipment is received and processed in our warehouse.

Once your sellback items arrive in our warehouse we will evaluate them to ensure that they meet the condition standards outlined herein. Items that do not meet all guidelines outlined above are subject to a price quotation revision. In the event that any items received do not meet all condition criteria, a support team member will contact you about any quote adjustments requiring your approval. See more detailed grading and Auto-Reject guidelines below.

Grading Guidelines

All items should meet the following grading guidelines:

  • Covers: Can have curl and small creases. Moderate scuff marks or small cut OK.
  • Corners: Can have some damage, light (1-2 inches) peeling OK, some (25%) bend OK.
  • Pages: Minor highlighting (~20%). Dog ear folds on page corners OK.
  • Water/Stains: No visible water/spill damage. Minimal stains OK.
  • Supplements: Can be missing/opened, unless the ISBN is a stand alone access card.
  • Personalization: Name written inside or library labels OK.
  • Binding: Moderate wear is OK, no loose pages.
  • Loose Leaf: Must be shrink-wrapped in plastic.

Auto-Reject (Unacceptable)

  • Cover: Cover not intact. Cuts going through the cover into multiple pages.
  • Page damage: lines unreadable from highlighting. Page completely torn (part of the page is missing) or major partial tear (indicating a high probability that normal wear and tear during next usage will result in part or all of the page falling out).
  • Water damage: pages swollen, major wrinkling, excessive stains, major discoloration or moldy (foxing).
  • Mismatch ISBN: submitted ISBN does not match ISBN of what was received.
  • Unacceptable: Stickers or tape used deliberately to hide markings specific to instructor, international, and sample editions, which are all deemed unacceptable.
  • Binding: pages are separating from binding or have been fixed with tape
  • Item shipped too long after the scan date.
  • Loose-Leaf materials that are not shrink-wrapped or in a binder..

Materials that are deemed below condition standards and rejected by our processing center will be held for 14 days after processing, then by default, be destroyed. Any item deemed to be received in “Auto-Reject” condition may only be returned upon request and at the customer’s expense.

For any questions or inquiries, please contact us at support@gotextbooks.com

Absolutely. Orders can have up to 5 copies of the same ISBN. We reserve the right to limit buyback orders to 5 copies of the same ISBN per account. If you have more than 5 copies to sell please contact us at support@gotextbooks.com

Yes. Gotextbooks.com buys loose leaf textbooks under the loose leaf ISBN, which is different than the student hardbound version ISBN.

Please be aware that it is common for publishers to put the hardback or paperback ISBN on the copyright page of loose-leaf books for ordering purposes. The correct ISBN should be the number that is on the barcode of the book. If you are unsure you have the correct ISBN for your loose-leaf version, don’t hesitate to contact us at support@gotextbooks.com

To sell loose leaf textbooks, visit our homepage and enter the ISBN number for the loose leaf textbook. With loose leaf edition textbooks, you MUST HAVE the front or back page that contained the original publisher barcode as well as the copyright page.

All loose leaf materials MUST be shrink wrapped in plastic or secured in a binder upon receipt.

The reasons we may reject loose leaf editions include:

  • Missing back or front cover
  • Missing any pages
  • Pages are ripped or torn
  • You sent us the loose leaf version but the ISBN you quoted was for the hard or softcover
  • Always make sure the ISBN number you enter is for the correct loose leaf edition of the book and not the normal student edition
  • Loose-Leaf is not shrink-wrapped or secured in a 3-ring binder

Yes! GoTextbooks purchases international editions. Just make sure that you use the ISBN on the back of the textbook when getting a quote. If there is a sticker covering the ISBN, remove the sticker so you get the correct ISBN.

Yes. We accept instructor's editions, but do not accept manufacturer's samples or annotated editions. Please ensure to enter the Instructor's Edition ISBN when adding to your sell back order.

Please note that all buyback orders received are final.

Items not meeting the posted grading criteria or entered under the incorrect ISBN may be subject to a price reduction against the original quote or requoted for the ISBN received. You will be contacted via the email address provided on your account if we are able to provide a counter-offer or requote for materials.

Customers are required to respond to any counter-offer, indicating that you agree to proceed with the sale within the time frame specified in the response email from our team. Failure to respond within the given timeline will result in all items received being rejected.

If you do not find the revised buy back price agreeable, it is your responsibility to confirm your decision by email and include a prepaid return shipping label within the time frame specified in the email.

A reminder that purchases for all buyback materials received are final. GoTextbooks is not responsible for returning erroneously shipped rental materials mailed in a sellback order.

However, In the event you have sold and shipped a rental item to GoTextbooks.com in error, contact support@gotextbooks.com immediately. If our receiving department has been notified of a sellback order containing a rental textbook prior to the order being processed, you will be able to email a prepaid return shipping label for items to be returned to you.

The remaining sellback order will need to be revised to exclude the returned items and final value adjusted.

Your buyback order will be processed within 5 business days once received. Upon acceptance of all materials, a check will be sent to the address on your accout via USPS First-Class Mail. Delivery of a check payment usually takes 7 to 14 days. If you choose PayPal as your payment method, payments typically post to your account within 2-14 business days.